Refund policy

Free 30-day returns for U.S. orders

Request a return within 30 days of receiving your order. For eligible U.S. returns, AFZ covers the return shipping cost and provides a prepaid return label.

What can be returned?

Items must be unworn, unwashed, and in their original condition with the original tags attached. Please include your order number or proof of purchase. If an item arrives damaged, defective, or incorrect, see the help section below.

How to start a return

1. Email services@afzstyle.com within 30 days of delivery. Include your order number, the item you would like to return, and the email used at checkout.
2. Our team will confirm the return details and send you a prepaid shipping label and return instructions.
3. Pack the item securely, attach the label, and send it to the address in the return instructions. Keep your drop-off receipt and tracking number.

Please request your label before sending an item back so your return can be tracked correctly.

Refunds

Once your return is received and checked, we will email you with the outcome. Approved refunds for returned items are issued to the original payment method. Your bank or payment provider may need additional time to display the refund.

Need a different size or color?

Email our team with your order number and the size or color you need. We will help you arrange the return and check availability for a replacement order.

Damaged, defective, or incorrect items

Email services@afzstyle.com with your order number and a description of the issue. If possible, include clear photos of the item and packaging. We will help arrange an appropriate resolution and cover any required return shipping for the issue.

The free prepaid return label described above applies to U.S. orders. Nothing in this policy limits any rights you have under applicable consumer law.